Sparkling Clean Windows

Hi Jennifer,
I'm sorry to see this review, we strive with each and every customer to earn a 5 star review and 100% customer satisfaction, and you can see we typically achieve that as we have over 800 reviews and have a 99% 5 star rating here: https://www.sparklingcleanwindows.net/feedback.htm.
I feel it only fair to tell the whole story however...
We did receive your email and pics back in March 2020 after we did the cleaning and immediately (believe it was the same day) called and discussed the issue with you. The windows you sent in the picture were acrylic block windows in your bathroom, which we did not even charge you for cleaning those since they are not "normal" windows and they had hard water stain on them (which we explained over the phone). We had tried to reach you several times by phone after we had talked initially to set up a time to come inspect and see if and what could be done to remove the hard water from them and you did not answer your phone -- so in kind, we gave you a $25 discount off your invoice since you had showed concern and said we didn't clean those (even though those block windows were not charged for in the initial estimate in the first place).
As of this date 6/23/20, we have not received any payment for cleaning from you and we did the cleaning on 3/9/20 -- the invoice is 3 months past due. When we finally were able to reach you and spoke to you the end of May regarding your past due invoice, you had asked that we wait till you were paid on May 31st and I said that would be OK. Well it's now almost a month later, you won't reply to phone calls or emails -- so to say that we have made no consideration for the pandemic situation is not fair or true -- I think waiting 3 months to be paid for a job we did back in March is being considerate and patient IMO.

My name is Jason K. and I'm the owner of Sparkling Clean Windows.
When I saw this review on Yelp I immediately direct messaged Chris S through Yelp as I wanted I wanted to verify that we actually cleaned his windows and that he had the correct company since we don't have any record of cleaning his windows in any of our database or records. I asked him to please contact me directly to discuss and I have never received a call or email/message from Chris in several months so this leads me to believe the above review is bogus or incorrect - and he definitely didn't make us aware of his concerns.
If any customer ever does have a question or concern with the quality of work or service that we provide, we ask that they please let us know immediately. We always strive for perfection and 100% satisfaction, but we are human and when mistakes are made and/or things get forgotten, we take great pride in trying our best to fix or resolve the issue and make the customer happy.
If you read the other reviews on our website and online, you can see that this experience isn't typical - and we'd love to prove to you that it isn't.
Jason, owner,
Sparkling Clean Windows